Community Guidelines

2nd Hand Mall is a marketplace where sellers could post their products for sales and buyers come to shop for the electronic products they needed. We want 2nd Hand Mall to be a safe community where our users (sellers or buyers) can share their reviews, comments freely and honestly.

The 2nd Hand Mall communication guidelines is to help encourage positive sharing your reviews while keeping the community safe and harmonious. We committed to create a safe community and provide a great user shopping experience.

By using 2nd Hand Mall, you agree to these guidelines and our Terms of Service. 2nd Hand mall reserves the right to edit or delete content, disabled accounts, or other restrictions if any posts that violate our community guidelines.

Be Respectful to Others

We want to foster a positive, diverse community. Be polite and respectful in your conversation.

It's never OK to encourage violence or attack anyone based on their race, ethnicity, national origin, sex, gender, gender identity, sexual orientation, religious affiliation, disabilities, or diseases.

Harassment in any forms such as verbal or physical abuse is not allowed. 2nd Hand Mall will carefully review reports of threats and consider many things when determining whether a threat is credible.

Be Real, Be Honest

Leaving reviews for one another is one of the best ways we can help each other; praise users that have been good to you, let them know if things can be improved next time. The more we know about our community (and ourselves), the better it is for everyone!

Help us stay spam-free by not artificially collecting likes, posting repetitive comments or content, or repeatedly contacting people for commercial purposes without their consent. Do not impersonate others and do not create accounts for the purpose of violating our guidelines or misleading others. Be an active participant by leaving genuine reviews for one another.

Please do not abuse the seller benefits for personal gains.

Be a Responsible user

If you and the buyer or seller have already committed to a deal, please do not withdraw because it will break the trust between both users. Think before you commit to offer or accept the deal.

Be Flexible, Be Fair

2nd Hand Mall is a marketplace that allows you to sell or buy your used electronics easily. Let’s keep your price competitive, fair and be flexible when arranging the details of a deal. A little bit of give and take will help smoothing the deal.

Be Smart, Be Safe

When you decide to make a deal via meet-up option, please arrange your meet-up in a public space that is convenient and safe for both parties, such as a shopping mall or MRT area. Please remember to check that the item is as per listed. When mailing, always opt for trackable mail and check the item properly.

Follow the Law

2nd Hand Mall is not a place for terrorism, organized crime, hate groups, sexual services, firearms, tobacco products, and illegal or prescription drugs. 2nd Hand Mall also prohibits the sale of animals.

Accounts promoting online gambling, online real money games of skill or online lotteries are not allowed. Any posts found to be in violation of law will be immediately removed.

Remember to post authentic content. Do not post any content that will infringe the intellectual property or other proprietary right to others. Only post your own content that you have permission to use.

Keep Transactions within 2nd Hand Mall, Be Protected

2nd Hand Mall encourages users to complete the transaction in the 2nd Hand Mall platform to enjoy protection service provided. It is applied to both meet-up and delivery options.

What to do when you see something wrong on our platform?

Each of us is an important part of the 2nd Hand Mall community. If you see something that you think may violate our guidelines, please help us by reporting We have a dedicated team that reviews these reports and works as quickly as possible to remove content that doesn’t meet our guidelines.

When you complete the report, try to provide as much information as possible, such as links, usernames, and descriptions of the content, so we can find and review it quickly. We may remove entire posts if the imagery, associated captions or product violate our guidelines.

You may find products or content you don’t like, but doesn’t violate the Community Guidelines. If that happens, you can unfollow or block the person who posted it. If you ever encounter an issue with your purchase or a fellow user, please reach out to us